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Operations Management - Paperback
$118.75
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by John Bicheno (Author), Bryan B. R. Elliott (Author)
Operations Management is concerned with the management of people and the customer processes and involves the study of the design, planning and control of these processes.
Back Jacket
Operations Management is part of a major new national programme of highly developed texts and modules for undergraduate students following business studies courses. It provides 150 hours of quality study to be used by students in a supported learning environment.
This comprehensive introduction to operations management enables business studies students to develop an understanding of the importance of operations management in both the manufacturing and service sectors of business. It provides comprehensive coverage of some of the key issues in the field, including Business Process Re-engineering, Quality, Just-in-Time and Manufacturing Planning and Control. Containing numerous activities throughout each unit, Operations Management is the most effective teaching and learning resource available at this level.
Author Biography
John Bicheno is Reader in Operations Management at the University of Buckingham.
Bryan B. R. Elliott is Senior Lecturer in Operations Management at Bolton Business School, Bolton Institute of Higher Education.
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Returns & Refunds
Standard U.S. returns are accepted for eligible new, unopened items within 30 days of carrier delivery. Returns are by mail. Customers are responsible for standard return shipping, there is no restocking fee, and standard exchanges are not offered. Once an approved return is received and inspected, the refund is issued to the original payment method within 5 business days. Damaged, defective, or incorrect items are handled at no return-shipping cost to the customer.
Return eligibility is subject to the full policy. Opened, read, or unsealed books with broken seals or visible wear are final sale. Digital downloads, gift cards, and personalized products are non-refundable. Original shipping charges are not refunded for standard returns. Contact us within 7 days of delivery about damaged, defective, or incorrect items.
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