Refund policy

Customer Care & Store Policies

Return & Refund Policy

At Cindi Book, we want you to love your purchase. If you need to make a return, please review our policy details below.

Effective Date: July 5, 2025 | Last Updated: August 2026
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Return Window

Standard Window
30 Days from Delivery

Eligible unopened items must be initiated for return within 30 days of carrier delivery.

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Item Condition

Requirements
Unopened & Original Packaging

Must be in brand-new, unread condition with original shrink-wrap or seal intact.

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Return Fees

Restocking Fee
$0.00 (No Restocking Fee)

Customer pays return shipping for standard returns. Original shipping is non-refundable.

How to Initiate a Return

1. Contact Support
Email info@cindibook.com with your order number and reason.
2. Get Authorization
Our team will issue a Return Authorization & specific facility address in 1–2 business days.
3. Ship Item
Mail your package to the assigned warehouse address provided in your authorization.
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Refund Processing Time

Once an approved return is received and inspected, Cindi Book will issue the refund to the original payment method within 5 business days. Your bank, credit card issuer, or payment provider may require additional time for the credit to appear on your account.

📦 Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos and your order number. We will provide a prepaid return label and process a full replacement or refund at zero cost to you.

📖 Opened Books & Final Sale Policy

To maintain item quality and condition standards: Opened, read, or unsealed books with broken seals or visible wear are considered Final Sale and non-returnable. Digital downloads, gift cards, and personalized products are also non-refundable.

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Important Return Facility Notice

Cindi Book operates a hybrid logistics network with multiple fulfillment facilities across the U.S. Your exact return address is assigned upon Return Authorization. Please do not send returns to our administrative address, as unauthorized packages sent to that location will be refused.

Cindi Book LLC Business Disclosures

Legal Name: Cindi Book LLC • TX Reg #: 805273940 • Phone: (214) 308-1733 • Email: info@cindibook.com

Standard U.S. Return Policy Summary

  • Return window: 30 days from carrier delivery.
  • Condition: Eligible new, unopened products only, subject to stated exclusions.
  • Return method: By mail after return authorization.
  • Standard return shipping: Customer responsibility.
  • Restocking fee: $0.00 — no restocking fee.
  • Exchanges: Standard exchanges are not offered.
  • Refund timing: Once an approved return is received and inspected, Cindi Book issues the refund to the original payment method within 5 business days. Banks or payment providers may require additional posting time.
  • Damaged, defective, or incorrect items: Cindi Book provides return-shipping support at no cost to the customer as described in the full policy.

This summary is provided for clarity. The complete Return & Refund Policy above governs eligibility, exclusions, authorization requirements, and damaged-item procedures.