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Managing Your Mouth: An Owner's Manual for Your Most Important Business Asset - Paperback
$21.87
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Return eligibility is subject to the full policy. Opened, read, or unsealed books with broken seals or visible wear are final sale. Digital downloads, gift cards, and personalized products are non-refundable. Original shipping charges are not refunded for standard returns. Contact us within 7 days of delivery about damaged, defective, or incorrect items.
by Robert L. Genua (Author)
This helpful resource helps businesspeople master the many aspects of one-on-one communication and keep their feet on the ground--where they belong.
Foot-in-mouth syndrome may sound like a joke, but the result can be disastrous in the workplace.
This valuable guide starts you off with an in-depth personal assessment and then explains how they can:
- use verbal skills to move up the corporate ladder
- say the right thing at the right time
- judge personality and its influence on behavior
- evaluate the role of nonverbal cues and meanings
Managing Your Mouth will help you handle the most trying communication scenarios, including controversy, bad news, networking, gossip, company secrets, proprietary information, meetings, and interviews.
Author Biography
ROBERT GENUA is vice president and general manager of Rapid Patent Services, which supplies patent information to corporations and intellectual property lawyers around the world. He is also the author of two books.
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Cindi Book is the trade name of Cindi Book LLC, a Texas-registered online-only retailer. We provide clear contact, shipping, return, and checkout information so customers can make informed purchasing decisions.
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Cindi Book LLC
Administrative office only; no storefront or local pickup.
214-308-1733 · info@cindibook.com
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Orders ship within the United States. Cindi Book branded titles typically arrive in 5–9 business days, including 0–2 business days of handling and 5–7 business days in transit. Supplier-fulfilled items typically arrive in 8–11 business days, including 1–3 business days of handling and 7–8 business days in transit. Business days are Monday–Friday, excluding U.S. federal holidays. Delivery estimates are not guarantees. Cindi Book items have a flat $9.99 shipping charge. Shopify Collective items use shipping rates set by the supplier. Orders containing items from different fulfillment sources may include more than one shipping charge. Your full shipping total is shown at checkout before payment.
Returns & Refunds
Standard U.S. returns are accepted for eligible new, unopened items within 30 days of carrier delivery. Returns are by mail. Customers are responsible for standard return shipping, there is no restocking fee, and standard exchanges are not offered. Once an approved return is received and inspected, the refund is issued to the original payment method within 5 business days. Damaged, defective, or incorrect items are handled at no return-shipping cost to the customer.
Return eligibility is subject to the full policy. Opened, read, or unsealed books with broken seals or visible wear are final sale. Digital downloads, gift cards, and personalized products are non-refundable. Original shipping charges are not refunded for standard returns. Contact us within 7 days of delivery about damaged, defective, or incorrect items.
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Some items may ship from Cindi Book or U.S.-based publishing, manufacturing, or distribution suppliers that fulfill orders for Cindi Book. Cindi Book LLC remains the customer-service contact for order questions, delivery support, returns, and refunds.