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Build Your Community: Turn Your Connections Into a Powerful Online Community - Paperback
$36.99
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Cindi Book items have a flat $9.99 shipping charge. Shopify Collective items use shipping rates set by the supplier. Orders containing items from different fulfillment sources may include more than one shipping charge. Your full shipping total is shown at checkout before payment.
Return eligibility is subject to the full policy. Opened, read, or unsealed books with broken seals or visible wear are final sale. Digital downloads, gift cards, and personalized products are non-refundable. Original shipping charges are not refunded for standard returns. Contact us within 7 days of delivery about damaged, defective, or incorrect items.
by Richard Millington (Author)
A powerful customer community will help you to scale customer support, attract new customers, and gather indispensable feedback and knowledge. But how do you make it happen?
Build Your Community fuses proven principles from the world of psychology with user experience and design thinking into a foolproof approach helping you to: - Start from scratch and attract your first members.
- Find and design the perfect platform for your community.
- Keep members engaged, sharing expertise, and helping each other.
- Create a magnetic community culture - unique from any other online destination.
- Position you and your organisation at the center of your field.
- Budget for your community with a detailed breakdown of costs and resources required.
Richard Millington shares the strategies, principles and tactics he has used to help over 300
organisations to build communities over the past decade, including Apple, Facebook and SAP.
If you wish to build a united, powerful online community, Build Your Community is your definitive guide.
Back Jacket
We all dream of uniting our members, customers, and employees into a powerful online community. But without the right guide, big dreams often become costly ghost towns.
Build Your Community fuses proven principles from the world of psychology with user experience and design thinking into a fool-proof approach you can embrace with the community you need, helping you:
- Start from scratch and attract your first members.
- Find and design the perfect platform for your community.
- Persuade members to stay engaged, share expertise, and help each other.
- Create a magnetic community culture - unique from any other online destination.
- Position you and your organisation at the centre of your field.
- Fully harness the incredible power of your community to scale customer support, attract new customers, and gather indispensable feedback and knowledge.
- Budget for your community with a detailed breakdown of costs and resources required.
Richard Millington shares the strategies, principles, and tactics, which he has used to help over 300 organizations build communities over the past decade, including Apple, Facebook, and SAP.
If you dream of building a united, powerful, online community, Build Your Community is your definitive guide.
Author Biography
Richard Millington is the founder of FeverBee. Over the past 16 years, Richard has helped to develop over 270+ successful communities, including those for Apple, Facebook, Google, The World Bank, SAP, Oracle, Amazon, Autodesk, Lego, The United Nations, Novartis, and many more.
Richard is the author of both Buzzing Communities and The Indispensable Community .
Buzzing Communities has been widely cited as introducing best practice into developing successful online communities. Richard has delivered keynote talks in the USA, Canada, UK, Australia, France, Belgium, Spain, Germany, Italy, Turkey, Switzerland, Romania, Lithuania, and several others.
Richard has also trained over 1,250 community professionals through FeverBee's
community management academy.
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Orders ship within the United States. Cindi Book branded titles typically arrive in 5–9 business days, including 0–2 business days of handling and 5–7 business days in transit. Supplier-fulfilled items typically arrive in 8–11 business days, including 1–3 business days of handling and 7–8 business days in transit. Business days are Monday–Friday, excluding U.S. federal holidays. Delivery estimates are not guarantees. Cindi Book items have a flat $9.99 shipping charge. Shopify Collective items use shipping rates set by the supplier. Orders containing items from different fulfillment sources may include more than one shipping charge. Your full shipping total is shown at checkout before payment.
Returns & Refunds
Standard U.S. returns are accepted for eligible new, unopened items within 30 days of carrier delivery. Returns are by mail. Customers are responsible for standard return shipping, there is no restocking fee, and standard exchanges are not offered. Once an approved return is received and inspected, the refund is issued to the original payment method within 5 business days. Damaged, defective, or incorrect items are handled at no return-shipping cost to the customer.
Return eligibility is subject to the full policy. Opened, read, or unsealed books with broken seals or visible wear are final sale. Digital downloads, gift cards, and personalized products are non-refundable. Original shipping charges are not refunded for standard returns. Contact us within 7 days of delivery about damaged, defective, or incorrect items.
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