Books by splitShops
A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture - Paperback
$40.00
Out of stock
Shipping charges, applicable taxes, the final order total, and available payment methods are shown during checkout before payment. Delivery timing varies by item and fulfillment origin. Standard U.S. returns are by mail for eligible new, unopened items within 30 days of carrier delivery. Customers pay standard return shipping; there is no restocking fee. Approved refunds are issued within 5 business days after the return is received and inspected. Standard exchanges are not offered.
Cindi Book items have a flat $9.99 shipping charge. Shopify Collective items use shipping rates set by the supplier. Orders containing items from different fulfillment sources may include more than one shipping charge. Your full shipping total is shown at checkout before payment.
Return eligibility is subject to the full policy. Opened, read, or unsealed books with broken seals or visible wear are final sale. Digital downloads, gift cards, and personalized products are non-refundable. Original shipping charges are not refunded for standard returns. Contact us within 7 days of delivery about damaged, defective, or incorrect items.
by Steven Belleghem (Author)
- This is not a book based on science, but a book based on 20 years of experience, gained at small and large companies in terms of customer orientation
- This book does not contain large, complex strategies, but it gives specific tips that any type of company can use immediately
This book shows you how to build a customer-oriented corporate culture. Turn your rough diamond into a beautiful shiny jewel. Many companies have the intention to be customer-oriented, but only a few succeed in making the customer really happy. The key to success is building a customer-centric culture: a culture where both leaders and employees of an organization are aware of their role towards the customer at all times. In this book you will learn in very concrete steps and clear tips on how you can develop a customer-oriented corporate culture. Success or failure is often in details and in having the right attitude.
Author Biography
Steven Van Belleghem is an international keynote speaker. He is a part-time marketing professor at Vlerick Business School and a guest speaker at London Business School. Steven is also an entrepreneur: he is a partner of inspiration company Nexxworks and co-founder of content creation agency Snackbytes. He is a director at Plan International Belgium.
Pay with
Available payment methods and your final total are shown at checkout before payment.
Clear Information Before You Order
Cindi Book is the trade name of Cindi Book LLC, a Texas-registered online-only retailer. We provide clear contact, shipping, return, and checkout information so customers can make informed purchasing decisions.
Business & Customer Care
Cindi Book LLC
Administrative office only; no storefront or local pickup.
214-308-1733 · info@cindibook.com
Monday–Friday, 8:00 AM–5:00 PM CT
Shipping Transparency
Orders ship within the United States. Cindi Book branded titles typically arrive in 5–9 business days, including 0–2 business days of handling and 5–7 business days in transit. Supplier-fulfilled items typically arrive in 8–11 business days, including 1–3 business days of handling and 7–8 business days in transit. Business days are Monday–Friday, excluding U.S. federal holidays. Delivery estimates are not guarantees. Cindi Book items have a flat $9.99 shipping charge. Shopify Collective items use shipping rates set by the supplier. Orders containing items from different fulfillment sources may include more than one shipping charge. Your full shipping total is shown at checkout before payment.
Returns & Refunds
Standard U.S. returns are accepted for eligible new, unopened items within 30 days of carrier delivery. Returns are by mail. Customers are responsible for standard return shipping, there is no restocking fee, and standard exchanges are not offered. Once an approved return is received and inspected, the refund is issued to the original payment method within 5 business days. Damaged, defective, or incorrect items are handled at no return-shipping cost to the customer.
Return eligibility is subject to the full policy. Opened, read, or unsealed books with broken seals or visible wear are final sale. Digital downloads, gift cards, and personalized products are non-refundable. Original shipping charges are not refunded for standard returns. Contact us within 7 days of delivery about damaged, defective, or incorrect items.
Payment & Checkout
Checkout is processed securely through Shopify. Shipping charges, applicable taxes, the final order total, and available payment methods are shown before you submit payment.
Order Responsibility
Some items may ship from Cindi Book or U.S.-based publishing, manufacturing, or distribution suppliers that fulfill orders for Cindi Book. Cindi Book LLC remains the customer-service contact for order questions, delivery support, returns, and refunds.